Durham Arts Council
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copyright © 1998-2008
Durham Arts Council, Inc.
120 Morris Street
Durham, NC 27701
919.560.ARTS











Come face-to-face with the arts in Durham.

A Practical Guide to Audience Development

TODAY'S ARTS MARKET:
THE BIG PICTURE

By Louise Stevens, ArtsMarket, Inc.

4. Consumerism, not Boosterism

Not too long ago, people attended their local arts out of pride. We were in the era when every city had to keep up with the boom of creating its own performing arts center, its own ballet, opera, theater, symphony, museums, and more. People went out of pride, even if they hated opera or dance.

With population mobility and a young market, boosterism has disappeared as a motivator to participation. Today's arts participants are consumers, not boosters. They comparison shop, consider their options, seek bargains, expect service, want to be sold. They figure it is the arts' job to find and woo them, if the arts want them as customers. They have plenty of other options for their leisure time.

Return to "Big Picture" index.

Links to Related Information
About
How this initiative might be useful to your arts organization...
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The Big Picture
The major factors that are driving consumer behavior in the arts...
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Fundamental Strategies
How to respond to present trends...
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Case Studies
How the six participating organizations changed their habits...
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ArtsMarket Report
Detailed findings of the research itself...
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Customer Service
A diagnostic tool for evaluating customer service...
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Newsletters
Information and progress reports sent during the project...
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African American / Hispanic Markets
Patterns of participation, barriers to attendance and communications preferences...
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Links
Connections to national organizations and resources...
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Funders
This project was funded by...
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